The objective of this initiative is to standardize the MSP quoting process in Frontline, replacing the existing manual quoting process with an automated, streamlined system.
Key Features:
- Standard Quoting Process – Eliminate manual effort by setting up a standardized quoting process in Frontline for both Minimum-Commitment & PAYG MSP quotes. The enhanced quoting experience enables a seamless and efficient process by incorporating key elements such as commitment schedules, rate cards, promotion/credit schedules, and discounting, ensuring accurate and flexible pricing.
- Enhance Approval Process – The standard “Role-Based Approval System” ensures that deals follow a structured approval workflow based on predefined rules. This feature automates the approval process by assigning approval steps based on deal parameters such as discount thresholds, contract value, and other parameters.
- Seamless Integration of Quoting with Sales, Subscriptions, and Billing System – Integrate the quoting system with Opportunity, active subscription, invoicing, and payment collection. Enable accurate forecasting, revenue recognition, and reporting as all the Commitment schedule, rate-cards, actual consumption, subscription-updates, credit schedule are captured in SFDC.
- Flexible Payment Option — The “Advance Payment Option” in MSP quoting allows customers to choose their preferred billing frequency, providing flexibility while ensuring predictable revenue recognition. This feature streamlines the quoting and invoicing process by offering the Monthly, Quarterly & Annual payment options.
Business Goal & Success KPI:
- Quoting: 100% of quoting will be moved to frontline and Reduce quote turnaround time and increase sales team productivity.
- Our KPI is to onboard 100 MSP customers by the end of 12 months following the general availability (GA) date 5th Feb 2025. This target aligns with our goal of expanding our customer base while delivering value through the streamlined quote-to-cash workflow and enhanced service offerings.