Q. How are the leads being generated?
A: Nutanix Expansion Explorer periodically scans for clusters that are calling back home via Pulse & Insights, and checks if any of the existing customer clusters need a tech refresh. Version 1.0 looks for clusters that need a full tech refresh, subsequent versions of the product will also identify clusters that need a partial node refresh.
Q. How is the “Potential ACV” calculated for the lead?
A: The Potential ACV for a lead is calculated by applying a standard discount on NCI Pro licenses needed for the recommended hardware with Production level support.
Q. How is the “Recommended Sizing” generated?
A: Nutanix Expansion Explorer gathers the workloads that are being run on the clusters that need full tech refresh. Once the workload requirements are gathered, those are then fed to Nutanix Sizer. Sizer then comes up with an optimal solution to run those workloads on the latest NX generation hardware.
Q. Can I see how the solution looks for other hardware vendors?
A: Yes, you can change the hardware vendor of your preferred choice. You can change the hardware vendor on the Sizer scenario to any of the 18+ vendors possible in Sizer including NC2 on AWS and NC2 on Azure.
Q. Why can’t I edit the Sizer Scenario associated with the lead generated by Expansion Explorer?
A: The Sizer Scenario associated with the lead is generated by the system user, “Expansion Explorer” and used for reference. You would need to “Clone” the scenario to edit the workloads and/or solution.
Q. Why can’t I find a few G5/G6 clusters that belong to my account?
A: There are a couple of reasons why you may be missing G5/G6 clusters
- The clusters are not calling back the data home via Nutanix Pulse & Insights
- The clusters have other non-G5/G6 generation nodes within them
- The clusters are already running CBL licenses and there is no incentive for sales reps
Subsequent releases of the product are going to identify clusters that contain a mix of NX-G5/G6 and other generation nodes. For now, you can email us at expansion-explorer-help@nutanix.com or Slack us via #expansion-explorer to generate the leads for you.
Q. How can the Account Owner view the leads already accepted?
A: All accepted leads are moved to the “Accepted” tab, the “Accepted” tab also shows the SEs who are working on the leads. The “Open” tab shows the leads that are new and yet to be acted upon by the Account Owner.
Q. Can I discard an already accepted lead?
A: Yes, if you are the Account Owner you can discard an already accepted lead using the action “Discard”.
Q. How can I view the lead that I discarded by mistake?
A: Unfortunately, you can’t view discarded leads. We do plan to have the option to restore discarded leads in the future. For now, you can reach out to us via Slack or email and we can bring back your discarded lead under the “Open” tab.
Q. How can I update the SE associated with the lead?
A: Both the Account Owner & SE can update the Systems Engineer associated with the lead via the “Reassign” option.
Q. Does Nutanix Expansion Explorer autogenerate SFDC opportunities for discovered leads?
A: No, we do not autogenerate SFDC opportunities. You will have to create an opportunity on your own.
Q. Can I link an existing SFDC opportunity to my leads?
A: Currently, we don’t have the option to create or link an existing SFDC opportunity to the lead in Nutanix Expansion Explorer.
Q. How can I assign the lead to a Partner?
A: The leads generated via Expansion Explorer contain customer confidential data gathered via Nutanix Insights. At this moment, we are not authorized to pass this information to any 3rd party outside Nutanix. We are working with the Legal team to have a process in place to open up passing recommendations to Partners.
Q. When are we going to open up the product for Partners?
A: We are currently working with the Legal team to have a process in place to open the product to Partners. We are going to pilot with a limited set of Partners at GA subject to Legal approval.
Q. When will Nutanix Expansion Explorer GA?
A: Nutanix Expansion Explorer will during SKO, 22-25 Aug. On the Monday following SKO, all Account Owners should be able to view leads if any of their existing accounts’ G5/G6 clusters need a full hardware refresh.
Q. Why is the “Potential Deal Size” of the lead showing as 0?
A: The supply chain situation is pretty volatile and sometimes the hardware parts recommended by Sizer aren’t quotable. This can lead to failure when trying to fetch the deal size. We recommend you clone the scenario and try generating the Frontline or budgetary quote. Failure in the generation of the quote should guide you to the next step and help determine the potential deal size. Feel free to reach out to us via Slack or email in case this does not resolve the issue.
Q. Is there any enablement content for Expansion Explorer?
A: Yes, we have a course on Nutanix University – Nutanix Expansion Explorer
Q. Where can I report issues in the product?
A: You can email us at expansion-explorer-help@nutanix.com or Slack us via #expansion-explorer
Q. How can I give feedback and suggestion?
A: You can slack us at #expansion-explorer or email us at expansion-explorer-help@nutanix.com. You can also feel free to reach the Product Manager via email or Slack.